Frequently Asked Questions

 

COMPANY HISTORY

Q. When did Kawasaki start and by whom?

Kawasaki started when Shozo Kawasaki established a shipyard in Tsukiji, Tokyo, Japan in 1878. Three years later, he launched a shipyard in Kobe. In 1886, he moved these two shipyards to the present location of Kawasaki’s Kobe Works, and established the Kawasaki Dockyard Co., Ltd in 1896. In 1912, Shozo Kawasaki passed away at his home in Kobe at the age of 76.

Q. Do Kawasaki manufacture anything else besides Motorcycles, ATV’s, Recreational Utility Vehicles’s, Jet Ski’s and Power Products?  

Yes! Kawasaki is involved in so much more than what you see at your local Kawasaki Dealership. Kawasaki started out as a ship building company and continues to build ships to this day. Kawasaki also manufacture Shinkansen (Bullet Trains), subway cars that are used all over the world including New York’s subway, airplanes, helicopters, aircraft engines, spacecraft, heavy machinery including excavators and mining vehicles…even robots and bridges.

 

KAWASAKI DEALERS

Q. How do I find my nearest Kawasaki Dealership?  

In order to find your nearest authorised Kawasaki dealership, simply CLICK HERE then enter your postcode. This will advise you of all the local dealers & their address’s and contact details closest to your location.  

 

PRICES

Q. How do I find out the price of any Kawasaki Model?  

You can find out the price of any Kawasaki Model by contacting your local Kawasaki Dealer.  

 

PARTS

Q. Can I purchase genuine Kawasaki parts direct from Kawasaki Motors?  

No. Only authorised Kawasaki Dealerships sell Kawasaki products including genuine spare parts and accessories.  

Q. How can I be sure I will get the correct genuine parts for my Kawasaki when I order them?  

Always provide the VIN and engine or serial number of your Kawasaki to ensure correct parts are ordered.  

Q. Can I download an owners handbook for my Kawasaki?  

Yes, please click on the following link Click here

Q. I’ve lost my key! What do I do?  

If you have lost your key, you need to be aware that a pre-cut replacement key is not readily available for purchase through your authorised Kawasaki dealership. You can contact your local authorised Kawasaki dealership and purchase a genuine blank, uncut replacement key from them. To have a key correctly cut to suit your vehicle, you will need to have the key identification number / key code to enable a locksmith to cut the blank. In some cases, if you have lost or misplaced your key identification number / key code, your local Kawasaki dealership may be able to provide you with the key number. To access the key identification number information you will need to contact your local Kawasaki dealership and provide them with proof of ownership of the vehicle and identification.

Take your replacement genuine blank key to a registered locksmith and provide them with your key identification number / key code. In most case they will be able to recut you an original key. 

 

RECALLS

Q. What should I do if I receive a letter in the mail advising me that my Kawasaki is involved in a recall?  

Contact your preferred authorised Kawasaki dealer.

Q. If I read on an internet forum or hear from some other source that my model Kawasaki is involved in a recall in another country what should I do?  

Not all recalls that are listed in other countries affect Australian Models. Kawasaki Motors notifies all Kawasaki owners by mail if a recall affects their particular unit. If you are still unsure please contact your preferred authorised Kawasaki Dealership.  

Q. I have received more than one reminder letter from Kawasaki Motors that my Kawasaki is involved in a recall but I have had the recall completed. What should I do?

Place a cross in the check box “THIS UNIT HAS BEEN MODIFIED” on the recall reminder letter that you received and note the dealers details in the area provided. Place the letter in the self addressed stamped envelope provided and post it back to us. We will take care of the rest for you.  

Q. I have received more than one reminder letter from Kawasaki Motors that my Kawasaki is involved in a recall but I have now sold it to someone else. What should I do?  

Place a cross in the check box “I HAVE DISPOSED OF THIS UNIT” on the recall reminder letter that you received and note the new owners details in the area provided. Place the letter in the self addressed stamped envelope provided and post it back to us. We will take care of the rest for you.

 

WARRANTY  

Q. Can I contact Kawasaki Motors directly for any warranty issues?  

All warranty issues must be dealt with by an authorised Kawasaki Dealership.  

Q. Will my warranty be affected if the periodic service is done by a non - Kawasaki Dealer?  

No. Warranty covers the unit for manufactured defects. The quality or lack of periodic service has no influence on whether a failure is a manufactured defect or not. Warranty does not cover failures caused by faulty workmanship. We strongly recommend you use an authorised Kawasaki Dealer as they are factory trained, have the necessary special tools and up to date technical information.

Q. Will the fitting of additional accessories (genuine or non genuine) to my motorcycle, affect the warranty?  

No. However, any modification from standard may affect the performance and/or durability of the unit. Failures caused as a result of an accessory or the fitting of, are not a manufactured defect and as such are not covered by warranty.  

Q. Can you advise me on fitting aftermarket parts to my product?  

Unfortunately because we are the manufacturer’s representative and authorised importer and distributor of Kawasaki product in Australia, we are unable to offer advice or suggestions on modifying product away from factory specifications or adding any type of non Kawasaki approved “aftermarket” accessory or component to any model.

We do suggest however that you contact either your selling dealer or, if you prefer, the nearest authorised Kawasaki motorcycle dealer, as they specialise in assisting with these types of enquiries and are always best suited to assist you with your Kawasaki or general riding needs.

 

ETHANOL

Q. Can I run my Kawasaki Motorcycle, ATV, UV, PWC, RUV or Power Products on Ethanol Blended Fuels?

Some Kawasaki products may be able to operate satisfactorily using E10 ethanol blended unleaded fuel. To find out if E10 unleaded fuel is suitable for use in your Kawasaki, please refer to the "Fuel" section in the "General Information" chapter of your genuine Kawasaki owner's handbook. Alternatively, you can refer to the federal Chamber of Automotive Industries (FCAI) website www.fcai.com.au & follow the links to the information regarding ethanol.

 

FUEL AND OIL  

Q. Will I cause any damage to my motorcycle if premium unleaded or high-energy fuels are used?  

No. However, if you encounter any running problems as a result of using such fuels change back to the fuel that is recommended in your Kawasaki Owner’s Handbook. With any fuel, ensure you obtain it from a reliable source, and that the fuel used is always fresh and not contaminated. Stale or contaminated fuel may result in a damaged engine.

Q. Do I have to use genuine Kawasaki brand oil to protect my warranty?  

No. Correct operation of the unit is obtained by using the correct type and grade of oil, as specified in you Kawasaki owner’s manual. We recommend genuine Kawasaki oil because we know and trust its quality and performance.  

Q. Will the engine in my four-stroke motorcycle burn oil as part of normal operation?  

Yes. The amount will vary depending on the type of oil used, and the riding conditions. Engine oil consumption will be higher for high-speed highway riding compared to city commuting. The oil consumption considered to be acceptable by the manufacturer may differ from the expectations of the user.  

 

Paint

Q. Where can I find paint to match the colour of my motorcycle?I wish to touch up some minor scratches?  

The paint codes used by Kawasaki are unique. New genuine Kawasaki panels are already painted. The paint codes used by automotive paint suppliers are not relevant. As such, most automotive paint suppliers will not be able to recognise the Kawasaki codes. Please contact your preferred authorised Kawasaki dealership as they are best suited to assist you.

 

MOTORCYCLE ATV/UV/RUV/JET SKI YEAR MODEL IDENTIFICATION

Q. How can I correctly identify the year my Motorcycle/ATV/UV/RUV was manufactured?  

Character 10 of your 17 digit VIN number designates the model year of the vehicle as follows.

A-1980 B-1981 C-1982 D-1983 E-1984 F-1985 G-1986 H-1987
J-1988 K-1989 L-1990 M-1991 N-1992 P-1993 R-1994 S-1995
T-1996 V-1997 W-1998 X-1999 Y-2000 1-2001 2-2002 3-2003
4-2004 5-2005 6-2006 7-2007 8-2008 9-2009 A-2010 B-2011
C-2012  D-2013 E-2014 F-2015        

 

Q. How can I correctly identify the year model of my Jet Ski?  

The following information should be used as a guide only. Please refer to your authorised Kawasaki Jetski dealer for further advise.

Only the last four (4) characters of the HIN is used for identification.

Figure 1 - HIN Formats Before August 1, 1984

Figure 1 HIN

Example: “M” = Model / “73” = year 1973 / “E” = Dec

Figure 1 HIN 2

Example: ‘12 month 1972”

Key to Month of Model Year

AUG
SEP
OCT
NOV
DEC
JAN

- A 
- B 
- C 
- D 
- E 
- F

 

FEB
MAR
APR
MAY
JUN
JUL

- G
- H
- I
- J
- K
- L

Figure 2 - HIN Format After August 1, 1984

Fig 2 HIN

Example: “C” = Mar / “3” = 3rd day of month / ”93” = year 1993

Key to Month of Model Year

JAN
FEB
MAR
APR
MAY
JUN

- A 
- B 
- C 
- D 
- E 
- F

 

JUL
AUG 
SEP
OCT
NOV 
DEC

- G
- H
- I
- J
- K
- L

 

Still require an answer to your query, please complete the form below.

Kawasaki support request

 

Customer Details

 
 
 
 
 
 
 
 
 

Product Details

 
 
 
 

How can we help you?